Codehouse Sitecore support isn’t only for the websites we build. We also provide support to websites built by previous incumbent agencies. Our fully managed support spans the entire project life cycle and beyond. We have an expert in-house development team and digital consultants dedicated to making your Sitecore website the best it can possibly be.
Our Sitecore support team is available round the clock to ensure your day-to-day online operations run smoothly.
When reporting a problem, our reporting system quickly alerts the relevant project teams so that issues get to the right people and resolved as quickly as possible, with continual dialogue. As your support partner we provide regular updates, feedback, detailed reporting and analysis so you know what the issue was, why it occurred, how it was resolved and how to avoid it in the future.
Our proactive Sitecore Support service not only fixes technical issues with your website. We also have a Relationship Management team that handles other website support queries. These may include general support enquiries and change requests, for example adding a new functionality to your website.
So that your website can be the best it can possibly be, we produce detailed bi-annual reviews. We discuss in detail opportunities that can improve the digital capabilities of your website. These may include upgrade options, Search Engine Optimisation, re-optimised user journeys and more.
Benefits of Sitecore support
- Access to 24/7 support, 365 days a year
- Quick response times
- Status updates and feedback
- Continuous central administration
- Overview and history for reported enquiries
- Opportunity to follow status on all enquiries
- Overview of the typical causes to problems
- One central point of contact